By Kissinger Group|2022-07-29T10:15:02-07:00July 29th, 2022|Blog|Comments Off on Using Structured Innovation to Create Business Value: Applying Amazon’s Innovation Methodology to Your Business, by John Mack
By Kissinger Group|2020-06-23T14:42:50-07:00November 19th, 2019|Blog, Customer & Products|Comments Off on Feedback Maps: Inventory and Make Sense of Your VOC Data, by Annette Franz
By Nancyk|2020-06-23T16:23:40-07:00May 31st, 2019|Blog, Customer & Products, People & Process|Comments Off on 5 ways to make your C-Suite commend – not criticize – your Customer Journey Map, by Greg Tucker
By Nancyk|2020-06-23T16:24:50-07:00May 21st, 2019|Blog, Customer & Products|Comments Off on Prioritizing Your #CX Improvement Initiatives, by Annette Franz
By Nancyk|2020-06-23T16:25:51-07:00March 5th, 2019|Blog, Customer & Products, People & Process|Comments Off on Spark Customer Experience Innovation With These Three Strategies, by Denise Lee Yohn (originally appeared on Forbes.com)
By Nancyk|2020-06-22T15:49:53-07:00February 22nd, 2019|Blog, Customer & Products, People & Process|Comments Off on Five Key Customer Experience Lessons from Apple Retail, by Lauren Feehrer